FAQ

Once an order is confirmed and payment is received, orders are typically processed and packed within 2–3 business days.

Estimated shipping times by region:

• USA & Americas: 5–10 business days (air freight)

• Europe: 7–12 business days (air freight)

• Southeast Asia: 3–7 business days

• Sea Freight (worldwide): 20–30 days

Shipping times may vary depending on destination, logistics method, and customs clearance procedures in each country.

The minimum order value for wholesale purchases is USD 300 per order.

Yes, international shipping is available to most regions worldwide.
Shipping methods, costs, and transit times depend on destination and order size.

Product availability may change due to high demand.
Out-of-stock items are replenished regularly, and availability may vary by size, grade, or batch.

No. Drop shipping services are not available.
All wholesale orders are shipped directly to the purchasing business.

Yes. Wholesale orders with a total value of USD 5,000 or above qualify for a 5% volume discount.
Volume discounts cannot be combined with other promotional offers.

Gemistry is supported by over 40 years of experience in the gemstone and crystal industry.
Our production is managed through a family-operated factory in China, allowing consistent quality control from sourcing to finished goods.

Most of our crystals and gemstones are 100% natural.
Any stones that are treated, enhanced, or modified will be clearly identified in the product information.

Factory and office visits are possible by prior arrangement.
Availability depends on location, schedule, and operational conditions.